Terms of service

Overview

Welcome to Alverra! The terms “we,” “us,” and “our” refer to Alverra. Alverra operates this store and website, including all related content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. Alverra is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”) describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, limitations of liability, and warranty disclaimers.

By visiting, using, or interacting with our Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1 – Access and Account

By using our Services, you confirm that you are at least the age of majority in your state of residence and that you consent to any minor dependents using the Services under your supervision.

To access or use the Services, you may be required to provide information such as email, billing, shipping, and payment details. You guarantee that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and all activity on your account. Accounts may not be sold, transferred, or assigned to another party.

2 – Products

We strive to provide accurate representations of our products. However, due to differences in devices and settings, product colors or appearance may vary. Product descriptions, availability, and images are subject to change without notice. We reserve the right to discontinue any product or limit quantities at any time.

3 – Orders

Placing an order constitutes an offer to purchase. Alverra may accept or decline orders. Your order is not accepted until we confirm it. Payment must be received before acceptance.

Please review your order carefully before submitting, as cancellations may not be accommodated after acceptance. Returns and exchanges are governed by our Return and Refund Policy.

Orders must be for personal use only and not for commercial resale or export.

4 – Pricing and Billing

Prices, discounts, and promotions may change without notice. Prices listed at checkout reflect current pricing and do not include taxes, shipping, or import duties unless stated.

You agree to provide accurate and complete account and payment information and to update your details as needed. Payment is your responsibility, including applicable taxes, shipping, and handling.

5 – Shipping and Delivery

All shipping times are estimates. Please refer to our Shipping Policy for full details, including handling, transit, and estimated delivery times. Alverra is not responsible for carrier delays, customs processing, or events outside our control. Once items are with the carrier, title and risk of loss pass to you.

6 – Intellectual Property

All content on the Services, including trademarks, images, graphics, videos, text, product reviews, and designs, is owned by Alverra, its affiliates, or licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. No materials may be reproduced, distributed, modified, or publicly displayed without prior written consent. All rights not expressly granted are reserved.

7 – Optional Tools

Third-party tools may be offered as part of the Services. We provide access “as is” without warranties and are not responsible for their functionality. Use of these tools is at your own risk.

8 – Third-Party Links

The Services may contain links to third-party websites. We are not responsible for their content, accuracy, or privacy practices. Use such links at your own risk. Questions or complaints regarding third-party products should be directed to the third party.

9 – Relationship with Shopify

Alverra is powered by Shopify. Shopify facilitates the Services but is not responsible for your purchases. You agree to release Shopify from claims, damages, or liabilities arising from transactions with Alverra.

10 – Privacy

All personal information collected through the Services is governed by our Privacy Policy, which explains how we collect, use, and protect your data. Shopify may process data to provide and improve the Services. For more information, review our Privacy Policy.

11 – Feedback

By submitting feedback, ideas, or suggestions, you grant Alverra a worldwide, royalty-free, sublicensable license to use, reproduce, and distribute your feedback for any purpose, including commercial purposes. You represent that you own all rights to your feedback.

12 – Errors and Omissions

We may correct errors, inaccuracies, or omissions in product descriptions, pricing, promotions, and orders at any time without prior notice.

13 – Prohibited Uses

You may only use the Services for lawful purposes. Prohibited activities include:

  • Violating laws, rights, or regulations

  • Harassment, abuse, or harmful activity

  • Uploading viruses or malicious code

  • Unauthorized commercial use of the Services

  • Collecting personal information of others without consent

We may suspend or terminate your account for violations.

14 – Termination

We may terminate or restrict your access to the Services at any time. Obligations under sections such as Intellectual Property, Feedback, Disclaimer, Liability, and Privacy Policy survive termination.

15 – Disclaimer of Warranties

The Services and products are provided “as is” and “as available.” Alverra makes no warranties regarding accuracy, reliability, or fitness for purpose. Some jurisdictions may not allow certain disclaimers, so they may not apply to you.

16 – Limitation of Liability

To the fullest extent permitted by law, Alverra and its affiliates are not liable for damages arising from your use of the Services or products, including lost profits, data loss, or other consequential damages.

17 – Indemnification

You agree to indemnify and hold harmless Alverra, Shopify, and affiliates from claims, damages, or expenses arising from your breach of these Terms or use of the Services.

18 – Severability

If any part of these Terms is unenforceable, the remaining provisions remain in effect.

19 – Waiver and Entire Agreement

Failure to enforce any provision does not waive the right to enforce it later. These Terms, along with our policies, constitute the entire agreement between you and Alverra.

20 – Assignment

You may not assign or transfer these Terms without our consent. Alverra may assign or delegate without notice.

21 – Governing Law

These Terms are governed by the laws of North Carolina. You consent to venue and jurisdiction in the courts located in North Carolina.

22 – Headings

Headings are for convenience only and do not affect interpretation.

23 – Changes to Terms

We may update these Terms at any time. Continued use of the Services after changes constitutes acceptance.

Contact Information

Store Name: Alverra

Address:
240 Gouges Branch Road
Leicester, North Carolina 28748
United States

Email: support@alverraofficial.com

Phone: 828-333-8222

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

Time Zone: Eastern Time (ET)

Response Time:
We aim to respond to all emails within 24 hours on business days (Monday to Friday). Messages sent on weekends will be answered on the next business day.