Privacy policy

Last updated: March 3rd, 2026

Alverra operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a curated shopping experience. Alverra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data. Depending on how you interact with the Services, we may collect or process the following:

  • Contact details: name, address, billing and shipping addresses, phone number, and email address

  • Financial information: credit/debit card numbers, financial account numbers, payment information, transaction details, and payment confirmations

  • Account information: username, password, security questions, preferences, and settings

  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions

  • Communications with us: information included in emails or messages to our support team

  • Device information: device type, browser, network connection, and IP address

  • Usage information: interactions with the Services, including pages visited and features used

How We Collect Information

We collect personal information from:

  • Directly from you: when you create an account, place an order, communicate with us, or provide information in any other way

  • Automatically: through your use of the Services, including cookies and similar technologies

  • Service providers: when they collect or process information on our behalf

  • Third parties or partners: as permitted or required by law

How We Use Your Information

We use your personal information to:

  • Provide, tailor, and improve the Services: fulfill orders, process payments, manage accounts, provide notifications, process returns and exchanges, enable product reviews, and recommend products

  • Marketing and advertising: send promotional communications and display relevant ads based on your previous activity (if you have opted in)

  • Security and fraud prevention: protect accounts, detect and prevent fraudulent or unsafe activity, and maintain a secure shopping experience

  • Communications: provide customer support and respond to inquiries

  • Legal reasons: comply with law, respond to legal process, enforce policies, or protect our rights

How We Share Information

We may disclose personal information to third parties for legitimate purposes, including:

  • Service providers: Shopify and other vendors for IT management, payment processing, analytics, shipping, and fulfillment

  • Marketing partners: to provide advertising or marketing services

  • Consent: if you direct or authorize us to share information

  • Corporate affiliates: within our corporate group

  • Business transactions: mergers, acquisitions, bankruptcy, or legal compliance

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents or guardians may contact us at support@alverraofficial.com to request deletion of any information submitted by a child.

Security and Retention

We implement reasonable security measures to protect personal information; however, no system is completely secure. Personal information may be retained as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete personal information

  • Receive a copy or request transfer of your personal information

  • Opt out of targeted advertising

  • Manage communication preferences

  • Withdraw consent where processing is based on consent

  • Object to or restrict processing in certain circumstances

We may require identity verification before fulfilling requests.

International Transfers

Personal information may be stored or processed outside your country. For transfers from the EU or UK, we rely on recognized transfer mechanisms like Standard Contractual Clauses or equivalent legal protections.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policies will be posted on this website with the revised “Last updated” date.

Contact Information

Store Name: Alverra

Address:
240 Gouges Branch Road
Leicester, North Carolina 28748
United States

Email: support@alverraofficial.com

Phone: 828-333-8222

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

Time Zone: Eastern Time (ET)

Response Time:
We aim to respond to all emails within 24 hours on business days (Monday to Friday). Messages sent on weekends will be answered on the next business day.