Refund policy

1. Overview

At Alverra, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may return your item in accordance with the policy below.

2. Return Eligibility

We accept returns on all products within 30 days of delivery. To qualify for a return, items must meet our return requirements outlined below.

To be eligible for a return:

  • The item must be in original condition and not excessively used

  • The item should be returned in its original packaging when possible

  • All original tags, accessories, manuals, and inserts should be included when available

Items that are heavily used, damaged due to misuse, altered, or not in their original condition may not be eligible for return.

For hygiene and safety reasons, certain used items may not be eligible for return.

Returns that do not meet these requirements may be declined.

3. Return Timeframe

Returns must be requested within 30 days of the delivery date.

Requests submitted after 30 days of delivery will not be eligible for return.

4. How to Start a Return

To initiate a return, please contact us at:

Email: support@alverraofficial.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item (required if the item is damaged or incorrect)

Once your return request is approved, we will provide a prepaid return shipping label and instructions.

Returns must be approved before being sent back.

5. Return Shipping

We provide prepaid return shipping labels for approved returns.

Customers are not responsible for return shipping costs once the return has been authorized.

Items must be packaged securely to prevent damage during transit.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Photo evidence may be required to process a replacement or refund.

If approved, we will provide a replacement or issue a full refund at no additional cost to you.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 7 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

8. Exchanges

We offer exchanges only for items that are damaged or incorrect.

Exchange requests must be made within 7 days of delivery.

9. Restocking Fees

We do not charge restocking fees.

10. Return Address

Approved returns will be directed to:

Alverra
240 Gouges Branch Road
Leicester, North Carolina 28748
United States

Return instructions and a prepaid shipping label will be provided once your return request has been approved.

Contact Information

For any questions about returns or exchanges, contact us at:

Store Name: Alverra

Address:
240 Gouges Branch Road
Leicester, North Carolina 28748
United States

Email: support@alverraofficial.com

Phone: 828-333-8222

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

Time Zone: Eastern Time (ET)

Response Time:
We aim to respond to all emails within 24 hours on business days (Monday to Friday). Messages sent on weekends will be answered on the next business day.